Chatbot AI apps have generated a tremendous amount of interest lately, particularly with the soon to be released AI GPT-4. And sources report GPT-4 could reach 175 Trillion parameters, making the trainable AI capabilities beyond the human brain. We expect nearly every personal and business application to be impacted over the next three years by AI technology.
AI chatbots greatly impact business advertising. More often customers engage with chatbot assistants and intelligent machines that increase productivity by 35% or more. While the cost to train AI GPT-4 bots is declining about 60% yoy, as the technology gets built-out further.
The cost of deploying an AI bot to perform a function or task depends on the application, but can range between $1,45o to $50,000 for complex tasks. For example, the cost to replace a human nurse $82,000 versus a retail Point-of-Sale employee is about $3,500 on-average. By 2030, we expect the cost to train an AI bot to perform a complex task to be $1,000 or less.
Google's Assistant voice AI command app is used by 70% of consumers now in a variety of ways. The following data is consistent with our findings in actual research studies including;
60% of shoppers say using a mobile device is important when deciding which retailer to use
90% say knowing that they got a good price deal is important
60% of shoppers use a mobile device while shopping in the store location
90% of shoppers say accurate product information, pictures and video are important
55% of shoppers want automatic check-out without scanning items or dealing with clerks
50% of shoppers want special deals and discounts based on items from their past purchases
Business advertisers on Google should target primarily mobile users in display networks and search partners writes J Dean @ SCS. Users searching Google with keywords have declined, as verbal commands become the more natural behavior to engage tasks in everyday life.
22.2% use Google keyword search, but in some instances Google keyword search usage drops to just 5.7%
43.2% engage ads in Display networks, a group of more than 2 million websites, videos, and apps where your ads can appear. Display Network sites reach over 90% of Internet users worldwide.
34.7% engage ads in Search Partners, examples include Ask.com, Dogpile.com,Google sites and products: Google Shopping, Google Maps, Google Images, and Google Groups etc.
Consumers most often shop using mobile phones about 70% on-average
Tablet 20% and PC desktop 10% on-average
Consumer behavior is also changing quickly as Chatbots become more prolific, able to verbally interact with a more human-like AI bot which feels more natural for everyday users.
62% of consumers would prefer to use a customer service bot rather than wait for human agents to answer their requests. (Tidio)
74% of internet users prefer using chatbots when looking for answers to simple questions. (PSFK)
65% of consumers feel comfortable handling an issue without a human agent. (Adweek)
69% of consumers prefer to use chatbots because they provide instant responses. (Salesforce)
40% of web users don't care if they are served by a bot or a human agent as long as they get the customer support services they need. (HubSpot)
48% of users prefer to interact with a chatbot that solves issues over a chatbot that has a personality. (Business Insider)
64% of consumers claim that 24/7 service is the most helpful chatbot functionality. (The Chatbot)
23% of consumers still prefer face-to-face interaction when the issue's complexity increases, such as with payment disputes or complaints. (Inc)
Intelligent assistants are becoming the mainstream now, particularly with younger generations such as Millennials, GenX and GenZ. Note a few statics below ...
60% of millennials say they have used chatbots. 70% of them say they had a positive experience. (Forbes)
The statistical user sends 4 inquiries to the bot during one chat session. (ChatBot)
Virtual customer assistants help organizations reduce call, chat, and email inquiries by 70%. (Gartner)
57% of executives said that chatbots bring significant ROI with minimal effort. (Accenture)
90% of businesses report large improvements in the speed of complaint resolution. (MIT Technology Review)
Giants such as LinkedIn, Starbucks, British Airways, and eBay are continuing to use chatbots in 2022. (Business Insider)
58% of websites that use chatbot software are for B2B companies. (Boomtown)
The chatbot market will reach $77 million in 2022. (Fortune Business Insights)
58% of businesses invested in conversational marketing tools to respond to Covid-19 customer support challenges. (Drift)
80% of customers who have used chatbots report the experience as positive. (Uberall)
While social media apps and messaging are changing the way people communicate with family members, friends and business applications.
1.4 billion people are using messaging applications and are eager to communicate with chatbots. (Acquire)
55% of consumers are willing to interact with a business via messaging apps to solve a problem. (HubSpot)
There are over 300,000 chatbots on Messenger. (VentureBeat)
Mobile apps account for 10 out of every 11 minutes people spend using their mobile devices. (App Annie)
In 2021, users spent over 3.8 trillion hours using their mobile apps. (App Annie)
YouTube (62%) and Facebook (61%), and WhatsApp (52%) are the most popular social networks. (Statista)
There are over 260 million new conversations on Facebook Messenger daily. (TechJury)
Messaging apps are used by 5 billion users monthly. (HubSpot)
Conversations between brands and customers via Facebook Messenger have a 30% better ROI than retargeting ads. (Business Insider)
74% of millennials say that their perception of a brand improves if the company responds to their social media inquiries. (Microsoft)
The ability of consumers to instantly access vast amounts of information data analytics and knowledge at very low cost has produced a more personalized business model approach. And we're finding an increased custom made-to-order production model that enables a buyer to pick and choose which unique trait is the best fit for the circumstance using AI technology.
Today, a consumer may verbally tell the AI ChatBot what they want. The bot will complete the task of setting up dinner reservations on a certain date / time or even give a bot custom specifications for clothing, automobile and sneakers that are manufactured on-demand.
For example, NIKE is leading the way empowering shoppers to custom design their sneakers and clothing apparel, creating a unique personal brand on every shoe and apparel item now.
McDonald's is already building automated fast food restaurants that allow customers to drive-up order meals from a AI Chatbot, who sends the order to the fully automated food kitchen, preparation by intelligent machines. The meals are completed, bagged and delivered to the customer, all using AI technology. While just three or human supervisors are needed, a significant decrease in labor from 22 workers per shift to just 3 workers on-site using AI.
And the integration of 3D printing is rapidly developing in the construction industry using renewable materials. ICON, a start-up based in Texas, as well as California-based Mighty Buildings, have used 3D printing to construct buildings. The 3D printed structures took 95% fewer labor hours to construct, and generated 10 times less waste than legacy construction. 3D printed construction delivers fast, cheap, and efficient building solutions.
The global 3D printing market was valued at $14 billion in 2021; predicted to grow rapidly, at a CAGR of 21% from 2022 to 2030 to reach a value of $77 billion. In 2021, roughly 2.2 million units of 3D printers were shipped, estimated to reach 22 million units by 2030.
Research and development in sectors such as healthcare and aerospace will fuel market growth in the next decade evolving into 4D printing with self-assembly programmable materials which reduce the cost of supply chain logistics opening up new applications.
The integration of AI bots and intelligent machines with 3D / 4D on-demand print manufacturing is a game changer in ESG economics, producing sustainable added benefits reported J Dean @ SCS. We are now in the age of a personalized on-demand economy.